EXTRACT FROM CONDITIONS OF USE:

D1   Website

All prices listed on the locoTV website are in Australian dollars and include GST. All monetary transactions occur on a secure-website with 128-bit SSL encryption

D2   Delivery

Delivery of items purchased on locoTV.com.au is occurs via an integrated network of reputable logistics companies who deliver to residential and business premises internationally - including but not limited to DHL, FedEx, Australia Post, Fastway Couriers, EMS. Sellers offering their products on locoTV.com.au do so by agreeing to the Business Terms and Conditions that specific delivery terms. In summary these are: Processed and dispatched within 5 business days and delivered within 10 business days thereafter. Signature requirement at the discretion of the seller Where the seller ships internationally, they process and dispatch orders within 5 business days and deliver within 20 business days thereafter. Please note that delivery charges are per dispatch to the same shipping address. Sending items to a number of different addresses will require separate orders with individual delivery charges.

While every effort is made to deliver within our estimated process and dispatch times, all timeframes are indicative only. In particular, deliveries outside of major cities and towns within Australia may take longer than the timeframes above. During times of peak seasonal demand (Valentine's Day, Father's Day, but especially Christmas) there may be slight delays in the dispatch of your order, so please allow extra time for delivery.

It is your responsibility to inform locoTV.com.au if an order does not arrive or if you believe the contents of your order are incorrect. Once we learn an order has not arrived by the due date, we will lodge an enquiry with the seller to ensure delivery occurs as soon as possible. We will always endeavour to work with the seller to ensure prompt arrival of your products. Please allow up to the maximum estimated days for delivery. Also note that if an item has been lost in transit or if you have received an incorrect order, we may not dispatch correct or replacement items immediately. Items will be dispatched at the seller’s discretion. Should there be a problem with the delivery of your order, please contact us.

As a guide only, carriers attempt to deliver between 9am and 5pm Monday to Friday.

Where the seller requires recipients to sign for delivery, you agree that we have satisfied this condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the carrier's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us. In the event that a signature cannot be obtained on the first delivery attempt, the recipient will be left a card with details on how their parcel can be obtained. Please note that where applicable, re-deliveries after a second failed attempt will incur additional charges.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of this agreement, and does not entitle you to cancel an order. locoTV.com.au relies on the delivery services of the seller. We will not accept liability for any loss or damage arising from a late delivery nor will we accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

D3   Refund, Exchange, Non-Delivery and Warranty

locoTV.com.au will refund your money - less delivery charges if goods are dead on arrival, damaged, faulty or incorrectly dispatched and this is advised to us in accordance with these Terms and Conditions. Faulty goods may be able to be returned after the 30 day period, in accordance with a valid warranty claim as detailed below.

To return goods to us, all we require you do is contact us on enquiries@locoTV.com.au. Once we receive your email, we issue you with a Return Merchandise Authority (RMA) number and advise you the details of how best to return the product(s) to us. The RMA number must be written on your original invoice/receipt and return shipping label. Returns must be received by locoTV.com.au within 14 days of the RMA number being issued.

In most cases we will advise you to return products by post, in which case please use the following postal address:

The best packaging to use for returning products is the packaging in which you originally received your order. If this is not available please return products in an envelope, satchel, bag or box suitable for mail or courier transport. Australia Post will normally have a range of suitable packaging available for purchase. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Please ensure that you enclose your original invoice/receipt with all returned product(s).

Where you are responsible for return carriage under these Terms and Conditions, please note that the risk of products in transit from you to us lies with you. Accordingly, you are free to choose any method of shipping available, including options such as registration, insurance and online tracking. However, please note that we are not able to process returns where we do not physically have possession of the product(s). In all instances, where possible, we recommend that you retain proof of shipping whenever returning items to us.

We warrant that any product sold on locoTV.com.au will be free from defects in materials and workmanship for a period of 14 days from your invoice/receipt date. If any defects in materials or workmanship in a product we have sold are identified and notified to us within this warranty period then we will, at our option, either repair or replace the product, or refund your money and take back the product. locoTV.com.au does not accept any liability beyond this, and does not accept any liability for consequential loss.

Our liability under this warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including (but not limited to) defective installation, maintenance or repair, accidental or malicious damage, alteration or modification of the product in a manner not recommended by the manufacturers or any neglect, misuse or excessive use.

The locoTV.com.au warranty does not extend to and we are not liable for, any damage to articles to which a product is attached or with which it is used, or for the consequences of a product being used for any purpose for which it has not been designed or for which its use is not recommended by the manufacturers.

Please carefully inspect your goods when they arrive. If for some reason your product(s) arrive in a damaged state, are dead on arrival, or you believe they have been incorrectly dispatched, please contact us within 48 hours of receipt of your goods. You will be required to retain the original packaging for returning products to us. Where dead on arrival or warranty claims are not found to be valid, you will be charged a no-fault fee of AU $100, plus applicable delivery charges.

locoTV.com.au will endeavour to process all returned goods within 5 business days of receipt. We will pay for the shipping cost associated with returning the product(s) to us. At our option, we will either refund you the appropriate amount in the same manner that you paid us or exchange the product (subject to product availability) free of delivery charges. You will still be liable for the delivery charge associated with your original order and where we are providing free return delivery it is at our sole discretion what delivery service is chosen.

If you are returning an item given to you as a gift, these terms and conditions relating to the refund, exchange and warranty of items purchased from locoTV.com.au equally apply. We are happy to exchange faulty or defective. However, if a refund is required, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

Please allow 2 weeks for refunds from the time we have received returned goods and 4 weeks for credit to appear on your bank statements. We cannot refund to a different credit card to the one used when the purchase was made. A customer service representative will endeavour to communicate (normally by e-mail) the successful processing of all refunds, exchanges and warranty claims.

Please note that all warranty claims and returns must be accompanied by a valid invoice/receipt. There are also expressed or implied conditions, warranties, guarantees, rights and remedies under the Trade Practices Act and you may also have additional rights under a manufacturer's warranty on certain products. Where you pursue a manufacturer claim after expiration of our 30 day warranty, it will be your responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card.

locoTV.com.au is not responsible for any item that is not returned in the manner set forth above.

In the event of non-delivery (due to an item being out of stock), locoTV will inform within 2 business day and refund your money.